An excellent service in the supply of machine tools, cutting lines and machining centres goes hand in hand with an efficient support service. That’s why RALC ITALIA supports its clients from the time their machines are installed until the end of their service life.
The RALC ITALIA support service begins even before the delivery: you will be sent detailed instructions on the necessary preparations for the correct installation of your system. Before our specialised technicians arrive, you will have time to prepare the necessary lifting means, as well as the electrical, air and oil supplies to ensure smooth commissioning.
The use and maintenance manuals provided by RALC ITALIA are prepared with utmost attention to detail and constitute a precious guide on managing your system: wiring, pneumatic and hydraulic diagrams, spare parts drawings and a guide to programming will end up being practical and easy-to-use instruments. All our manuals include a detailed list of the periodic maintenance works. Simply follow our instructions to ensure the continued high performance of your system. Moreover, you can always rely on us for maintenance works requiring professional intervention.
success rate in the remote resolution of technical problems
All RALC ITALIA systems are fitted with remote assistance equipment. This feature allows our technical staff to promptly intervene by remote in full compliance with the security of your company network.
93% success rate in the remote resolution of technical problems.
If the problem cannot be solved by remote, our team of maintenance technicians, experts and specialised workers will support you on-site.
Download the software to allow our support technicians to connect to your machine.DOWNLOAD
The Ralc Italia assistance kit is an innovative system consisting of latest generation sensors that make complex measurements on the cutting heads.
Thanks to software managed by the Ralc Italia electronics department, the collected data is processed and presented in graphs made available to the client.
Vibration, temperature, reducer oil quality (through filter in bypass) measurements are made immediately after construction. They can also be repeated on request of the client (for a fee) at regular intervals, making it possible to assess the conditions of the reducer and promptly carry out any necessary maintenance.
Highly qualified staff, always at the service of the client
RALC ITALIA has an efficient team of experts available to provide training and assistance at the client’s premises to ensure all clients have the best possible knowledge of the installed machines, thus ensuring their optimal operation.
The RALC ITALIA after-sales service is completed by a large selection of spare parts for all standard and custom components. An advantage that translates into the exceptional durability of the machines and continued high performance of production.
The choice of quality components and leading suppliers on a global scale also means clients can procure any necessary spare parts locally, thus reducing procurement times and costs.